CUSTOMER SUPPORT
At Knot n Needle, we are committed to providing you with the best customer support experience. Our team is always ready to help you with any questions or concerns you may have. Whether you need help with sizing, shipping, or anything else, we're here to assist you in any way we can.
We'd love to hear from you! If you have any questions or concerns, please don't hesitate to reach out to us.
You can whatsapp us at 9742466646 or email us at knotnneedle@gmail.com.
Alternatively, you can fill out the contact form below and we'll get back to you as soon as possible.
RETURNS & EXCHANGES
We want you to be completely satisfied with your Knot n Needle purchase. If you're not happy with your order, we accept returns and exchanges within 7 days of purchase. Please read our returns policy for more information.
FAQ
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders.
Q: How long does shipping take?
A: We offer standard shipping, which takes 5-7 business days. We also offer expedited shipping, which takes 3-5 business days.
Q: What is your returns policy?
A: We accept returns and exchanges within 7 days of purchase. Please read our returns policy for more information.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Q: What payment methods do you accept?
A: We accept all major credit cards, Debit Cards, UPI, Net Banking and Cash on Delivery.
Q: How can I contact customer support?
A: You can call/whatsapp us at 9742466646 or email us at support@knotnneedle.com. We're available Monday-Saturday, 9am-7pm ISD.
Q: Do you offer international shipping?
A: Currently No, you will see us soon. Please see our shipping policy for more information.
Q: How do I return an item?
A: To initiate a return or exchange, please contact our customer support team at support@knotnneedle.com. We'll provide you with a return label and instructions on how to proceed.
Q: What are your delivery options?
A: We offer standard and expedited shipping. Standard shipping takes 5-7 business days and is free. Expedited shipping takes 2-3 business days and is available for an additional fee.