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  • Where can I find the size guide?
    Yes, you can find a detailed size chart on each product page to help you choose the perfect fit.
  • What materials do you use?
    We use breathable, skin-friendly fabrics like cotton, rayon, and other natural blends suitable for the Indian climate.
  • What type of clothes do you sell?
    We offer everyday wear for women, including kurtas, tops, co-ord sets, loungewear, dupattas, jewellery, and more — all designed for comfort, style, and daily ease.
  • Can I customize or alter the size?
    We currently do not offer custom sizing. However, our sizes are based on standard Indian measurements.
  • What are your shipping charges?
    We offer free shipping on all prepaid orders. Cash on Delivery (COD) may have a nominal fee.
  • Do you ship all over India?
    Yes, we deliver across India.
  • How can I track my order?
    Once shipped, you’ll receive a tracking link via email and WhatsApp.
  • How long does delivery take?
    Orders are usually delivered within 5–7 working days, depending on your location.
  • How can I get discounts or first-time offers?
    Yes! Sign up for our newsletter or follow us on Instagram to receive exclusive discounts and first-time offers.
  • What payment methods do you accept?
    We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD).
  • Is COD available?
    Yes, COD is available on select pin codes with an additional fee.
  • What is your return and exchange policy?
    Yes, we have a 7-day return and exchange policy for items that are unused, unwashed, and have the original tags attached.
  • How do I initiate a return or exchange?
    You can request a return/exchange through the 'My Orders' section or contact our support team.
  • Are returns free?
    For most cases, return pickup is free. However, for multiple returns or non-quality-related reasons, a small fee may apply.
  • Do your fabrics shrink or fade?
    Our fabrics are pre-washed and tested to minimize shrinkage and color bleed. Please follow the care instructions for long-lasting wear.
  • How should I care for my garments?
    Most of our clothes are easy-care. Please refer to the wash care label on the product page for specific instructions.
  • What are the ways to contact customer support?
    You can contact us through WhatsApp, Instagram DM, or email at sales@knotnneedle.com.
  • What are your customer service hours?
    We’re available from Monday to Saturday, 10 AM to 6 PM IST.
  • Can I place a bulk or corporate order?
    Yes, please contact us directly for bulk or gifting inquiries.
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